TERMS & CONDITIONS
SHIPPING
For the original art work: I ship original paintings worldwide. The shipping fee is calculated at checkout, depending on your choice of shipping method. I recommend using a tracked shipment for originals. As much as I would love to have the superpower to find lost packages, unfortunately, I don't. You are more than welcome to leave a message at checkout or shoot me an email here for any shipping queries.
QUALITY
All originals are using artist level materials. Original paintings will last for centuries as long as they are framed and stored properly.
Please note that colours may vary slightly because monitors are calibrated differently.
FRAMES
The frames in the listings are for display only. They don’t have any glass, so I can give you some clear shots of what my artwork looks in the frames.
My prints are common sizes, and there is a huge variety of ready-made frames that will fit from new to vintage. I always recommend going with what you love when making a choice.
I have also put together an 'ART WALLS' Pinterest board that offers creative and inspiring ideas for displaying artwork. If you need further assistance, please don't hesitate to contact me (:
If you would like to order the frames in my photos, please contact me. But also keep in mind that the glass is on the list of non-insurable contents( Canada Post link ).
PACKAGING
It's important for me to be eco-friendly. I use recycled packaging as much as possible. All the clear covers for my cards are compostable.
Each original painting is signed individually by 2B pencil. All the painting will be carefully packaged in a rigid flat-mailer or a tube depending on size.
Please allow 1-3 working days for processing. You will receive an email confirmation when goods are shipped. For expedited shipping options or any other concerns, please contact me.
EXCHANGES & REFUNDS
If you are not fully satisfied with your order, I am happy to provide you with a refund or exchange.
Returns must be made within 10 days of receiving your order or 14 days if you are in Europe, be unused and include all original packaging.
I suggest using a tracking number and taking out insurance on your return(s) as I can not be responsible for lost package(s). Commissioned works, custom resized prints and sales are final. Full refunds are given if an item(s) arrive damaged, otherwise — no returns or exchanges.
All shipping and handling costs are non-refundable unless item(s) arrive damaged.
If your item is damaged upon receiving it, please save the packaging and contact me with at least one clear photo of the product immediately. I will be more than happy to issue you a full refund or re-send your item(s).
If you have any other concerns or questions, please feel free to contact me anytime.
COPYRIGHT
Please note that I retain all rights to all my artwork, including previously sold and commissioned original paintings. I retain the right to make reproductions of any and all artwork. All designs, images, illustrations and the like featured on this website are protected under Canadian and International Copyright Laws, artwork purchased may not be copied, printed, reproduced and/or distributed by any method, for any reason without written permission from the artist. If you wish to license any of my artwork or any other concerns or questions, please feel free to contact me.
PRIVACY
WANRUKEMP. ART takes your privacy seriously. I will not sell, trade, or rent your information to anyone. When you place an order, I use your name, email address, phone number, billing address, shipping address, and credit card number to fulfill the order and only to communicate with you about your orders. I do not store your credit card details. To process your payment, you will be transferred to my credit card processing merchant service provided by Shopify.